Terms of Use

These Terms of Use (the “Terms”) form a binding agreement between you and Deliverables Agency FZCO, a company registered in Dubai, United Arab Emirates (“WrkOS”, “we”, “us” or “our”). They govern your access to and use of the WrkOS website at https://wrkos.com, the WrkOS application at https://app.wrkos.com, and any related apps, AI features, integrations, APIs and support we provide (together, the “Service”).

By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you confirm that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

1. Definitions

• “Account” means the account you create to access the Service.
• “Workspace” means an environment within the Service that you or your organization administers.
• “Customer Data” means any content, files, messages, standup updates, OKRs, documents, data and other materials submitted to the Service by you or your Users.
• “Users” means the individuals you authorize to access your Workspace, such as employees, contractors and guests.
• “AI Features” means features of the Service that use machine learning or large language models, including WrkOS agents, summaries, drafts and chat.
• “Order” means an online checkout, order form or quote that references these Terms and sets out the plan, fees and term you purchase.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use and not for personal, family or household purposes.

You agree to provide accurate registration information and keep it up to date. You are responsible for keeping your login credentials confidential, for all activity under your Account and Workspace, and for your Users’ compliance with these Terms. Tell us promptly at hello@wrkos.com if you suspect unauthorized access.

3. The Service

WrkOS is an executive operating system that brings apps such as Async Standups, OKRs, Agile, Embeds, Calendar, Dashboards and Documentation onto one platform, together with AI agents, roles and permissions, analytics, integrations and custom domains.

We may update, improve or change the Service from time to time. Features described as “beta”, “preview” or “coming soon” are provided as-is, may change or be withdrawn, and are not generally available until we say so. We will not materially reduce the core functionality of a paid plan during your current subscription term.

4. Plans, trials, fees and payment

Plans. The Service is offered on the plans described on our pricing page, including a free Personal plan, a paid Core plan and custom Enterprise plans. Plan features, limits and prices are as published on the pricing page or in your Order.

Free trials. Where we offer a free trial (for example, a 14-day trial of Core), no credit card is required to start. At the end of the trial your Workspace moves to the free plan or the trial ends unless you choose a paid plan. We may change or end trials at any time.

Fees. You agree to pay all fees for the plan you select, including per-user and usage-based charges (such as additional members or standups) described on the pricing page or in your Order. Unless stated otherwise, fees are quoted in US dollars and are exclusive of taxes, which you are responsible for (other than taxes on our income).

Billing and renewal. Paid subscriptions are billed in advance on a monthly or annual basis and renew automatically for the same period unless cancelled before the renewal date. You authorize us and our payment processor to charge your chosen payment method for all fees when due.

Changes. You may upgrade at any time; upgrades take effect immediately and may be prorated. Downgrades and cancellations take effect at the end of the current billing period. We may change our prices with at least 30 days’ notice; changes apply from your next renewal.

Refunds. Except where required by law or stated in an Order, fees are non-refundable, including for partial periods and unused features. If you do not pay on time, we may suspend paid features after notice.

5. Customer Data

Ownership. As between you and us, you own all Customer Data. We do not claim any ownership of it.

Our use. You grant us a worldwide, limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and improve the Service for you, and as described in our Privacy Policy.

No model training. We do not use Customer Data to train artificial intelligence or machine learning models, and we do not permit our AI providers to do so.

Your responsibilities. You are responsible for the accuracy, quality and legality of Customer Data and for having all rights, notices and consents needed to submit it to the Service. Where we process personal data in Customer Data on your behalf, we act as your processor and you act as the controller.

6. AI Features

AI Features generate output such as summaries, risk flags, charts, drafts and suggested actions (“Output”) based on Customer Data and your prompts. Output is generated automatically and may be inaccurate, incomplete or out of date. You are responsible for reviewing Output before relying on it or acting on it, especially for business, financial, legal or employment decisions.

WrkOS agents are designed to ask for your approval before they take actions on your behalf. You are responsible for the actions you approve. As between you and us, you own Output generated from your Customer Data, subject to these Terms.

To provide AI Features, we may send relevant Customer Data to third-party AI model providers acting as our subprocessors under contracts that prohibit them from using it to train their models.

7. Acceptable use

You will not, and will not allow anyone else to:

• use the Service in violation of any law or regulation, or to infringe or misappropriate the rights of others;
• upload or share content that is unlawful, harmful, threatening, abusive, defamatory, obscene or discriminatory, or that contains malware;
• send spam or unsolicited communications through the Service;
• attempt to gain unauthorized access to the Service, other Workspaces or our systems, or bypass security or usage limits;
• interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests or scraping;
• reverse engineer, decompile or copy the Service, except where the law expressly permits it;
• use the Service or Output to build a competing product, or resell the Service without our written permission;
• use AI Features to generate content that is deceptive, or to make fully automated decisions with legal or similarly significant effects on individuals without human review.

8. Integrations and third-party services

The Service lets you connect third-party products such as Slack, Microsoft Teams and other tools, and embed third-party content. Third-party services are governed by their own terms and privacy policies, and we are not responsible for them. When you enable an integration, you authorize us to exchange data with that service as needed to make the integration work.

9. Custom apps and professional services

If you ask us to build a custom app through Request an App, or engage WrkOS or a solution partner for setup, migration or other services through Hire an Expert, the scope, fees and deliverables will be set out in a separate Order or statement of work. Services provided by independent partners are the responsibility of those partners.

10. Intellectual property and feedback

We and our licensors own the Service, including all software, designs, documentation, trademarks and the WrkOS name and logo. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you send us suggestions or feedback, you allow us to use them without restriction or compensation.

11. Confidentiality

Each party may receive non-public information from the other that is marked or reasonably understood to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to its personnel and advisers who need to know it and are bound by confidentiality obligations, or where required by law.

12. Security

We maintain administrative, technical and physical safeguards designed to protect Customer Data, including encryption of our production database and regular reviews of our code and servers. No system is completely secure, and you are responsible for configuring your Workspace permissions and protecting your credentials.

13. Suspension and termination

You may stop using the Service and cancel your subscription at any time from your Workspace settings or by contacting us.

We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within 15 days of notice, if you fail to pay fees when due, or immediately if your use poses a security risk, may cause harm to us or others, or is required by law.

On termination, your right to use the Service ends. For a reasonable period after termination you may request an export of your Customer Data, after which we will delete it in line with our Privacy Policy, unless the law requires us to keep it. Sections that by their nature should survive termination will survive.

14. Disclaimers

The Service and Output are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free or that Output will be accurate.

15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of their possibility.

Our total liability arising out of or relating to these Terms or the Service will not exceed the greater of the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or USD 100. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

16. Indemnification

You will defend and indemnify Deliverables Agency FZCO and its affiliates, officers and employees against any third-party claims, losses and costs (including reasonable legal fees) arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

17. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law rules. The parties will first try in good faith to resolve any dispute informally by contacting each other. If a dispute is not resolved within 30 days, it will be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. Nothing in this section prevents either party from seeking urgent injunctive relief in any competent court.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date above, and for material changes we will give reasonable notice, for example by email or in the Service. Changes take effect when posted unless we state otherwise. If you continue to use the Service after changes take effect, you accept the updated Terms.

19. General

These Terms, together with any Order and the policies referenced in them, are the entire agreement between you and us about the Service. If an Order conflicts with these Terms, the Order controls. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may use your organization’s name and logo to identify you as a customer unless you ask us not to.

20. Contact us

Deliverables Agency FZCO Dubai, United Arab Emirates Email: hello@wrkos.com