WrkOS — a product of Deliverables Agency FZCO Effective Date: [Date] · Last Updated: [Date]
1. Agreement to These Terms
These Terms of Use ("Terms") form a binding agreement between you and Deliverables Agency FZCO ("WrkOS," "we," "us," "our"), a free zone company licensed by IFZA with registered office at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
These Terms govern your access to and use of the WrkOS platform, web application, APIs, integrations, and related services available at wrkos.com (the "Service").
By creating a workspace, accepting an invitation to join one, or otherwise accessing or using the Service, you agree to these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, you must not use the Service. If you are accepting these Terms on behalf of an organization ("Customer"), you represent that you have authority to bind that organization, and "you" refers to that organization.
2. The Service
WrkOS is a business-to-business content management platform for blogs, product documentation, API references, and product guides. The Service includes a block-based editor with Markdown support, real-time collaboration with inline comments, optional GitHub synchronization, custom domains and sub-paths, headless content delivery, SEO tooling, and AI-assisted editing features.
We may add, modify, or remove features at any time, provided that we will not materially degrade core paid functionality during a paid subscription term without reasonable notice.
3. Eligibility
You must be at least 18 years old and legally able to form a binding contract under applicable law. The Service is offered only to businesses, teams, and individuals authorized to act on their behalf. The Service is not intended for personal, household, or consumer use.
4. Accounts and Workspaces
4.1 Registration. You must provide accurate, current registration information and keep it up to date. Each workspace is owned by the Customer entity that registered it; workspace administrators control membership, roles, billing, and publishing.
4.2 Authentication. WrkOS currently supports email-and-password authentication. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly at team@wrkos.com of any suspected unauthorized access.
4.3 Members. Adding a member to a workspace grants that person access in accordance with the role you assign. You are responsible for promptly removing members who no longer require access.
5. Free Trial, Subscriptions, Billing, and Refunds
5.1 Free trial. WrkOS offers a 14-day free trial on monthly and yearly plans. No charge is incurred during the trial. After the trial, paid features become unavailable unless you select a paid plan.
5.2 Subscriptions. Paid subscriptions are billed in advance, monthly or yearly, through Stripe. Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless cancelled before renewal. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current paid period.
5.3 Taxes. Fees are exclusive of VAT and any other applicable taxes, which will be added where required by law.
5.4 Refunds. A 14-day refund window applies from the date of the first paid charge on a plan (monthly or yearly). To request a refund, write to team@wrkos.com within those 14 days. Refunds outside this window are at our discretion. Renewals of existing paid subscriptions are not subject to the 14-day refund window.
5.5 Failed payments. If a payment fails, we may retry the charge and may suspend paid features after reasonable notice. Continued non-payment may result in downgrade or termination.
5.6 Price changes. We may change pricing for future renewal periods on at least 30 days' notice to workspace administrators.
6. Customer Content and License to WrkOS
6.1 Ownership. You retain all rights, title, and interest in and to the content you and your team upload, create, sync, or publish through the Service ("Customer Content").
6.2 License to operate the Service. You grant WrkOS a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, render, modify (only as technically necessary, for example for format conversion or display), and back up Customer Content for the sole purpose of providing the Service. When you publish content, you authorize WrkOS to serve it publicly at the URLs you configure.
6.3 Your representations. You represent and warrant that (a) you have all rights necessary to grant the license in Section 6.2, (b) Customer Content does not infringe any third party's intellectual property, privacy, publicity, or other rights, and (c) your use of the Service complies with applicable law.
6.4 Feedback. Any feedback, ideas, or suggestions you provide may be used by WrkOS without restriction or compensation.
7. Acceptable Use
You agree that you will not, and will not permit any user to:
Use the Service to publish or transmit content that is unlawful, defamatory, infringing, fraudulent, malicious, or that violates the rights of others.
Upload malware, viruses, or any code designed to disrupt the Service or other systems.
Probe, scan, or test the vulnerability of the Service without our prior written permission.
Attempt to gain unauthorized access to any part of the Service, any account, or any underlying infrastructure.
Reverse-engineer, decompile, or attempt to extract source code, except to the extent expressly permitted by law.
Scrape, crawl, or use automated means to access or extract data from the Service, other than via our documented APIs in accordance with these Terms.
Resell, sublicense, or commercially exploit the Service without our prior written consent.
Use the Service to send unsolicited bulk communications or otherwise spam.
Impersonate any person or misrepresent affiliation.
We may suspend or terminate access for any breach of this Section.
8. AI Features
The Service includes AI-assisted features powered by OpenAI. When you invoke an AI feature, the relevant content is transmitted to OpenAI for processing under our API agreement, which prohibits OpenAI from using API-submitted content to train its models. AI outputs may be inaccurate, incomplete, biased, or non-original; you are solely responsible for reviewing and verifying AI-generated content before publication. WrkOS does not warrant the suitability of AI outputs for any particular purpose.
9. GitHub Synchronization
If you enable GitHub sync, you authorize WrkOS to read from and write to the repositories you select, in accordance with the OAuth scopes granted. You are responsible for your GitHub account, your repository permissions, and the consequences of changes synchronized between WrkOS and GitHub. We are not responsible for content loss caused by conflicting edits, force pushes, or repository deletion outside the Service.
10. Custom Domains and Published Sites
You may publish workspace content to custom domains or WrkOS-provided sub-paths. You are responsible for owning or being authorized to use any custom domain you connect, for the lawfulness of published content, and for complying with the laws of every jurisdiction in which your content is accessible. WrkOS does not place analytics or tracking cookies on visitors to your published sites; any tracking results from scripts you choose to add and remains your responsibility.
11. Suspension and Termination
11.1 By you. You may cancel your subscription at any time from billing settings, and you may close your workspace by writing to team@wrkos.com.
11.2 By WrkOS. We may suspend or terminate access immediately, with or without notice, if you breach these Terms, fail to pay, or create risk to the Service, to other users, or to us. We may also discontinue the Service in whole or in part on reasonable notice.
11.3 Effect of termination. Upon termination, your right to use the Service ends. We will make Customer Content available for export for 30 days following termination, after which it may be deleted in accordance with the Privacy Policy. Sections that by their nature should survive termination (including 6.1, 7, 12–18) will survive.
12. Intellectual Property
The Service, including all software, design, trademarks, and the WrkOS name and logo, is owned by Deliverables Agency FZCO or its licensors. No rights are granted to you except those expressly stated in these Terms. You may not remove or obscure any proprietary notices.
13. Confidentiality
Each party will protect the other's non-public information disclosed in connection with the Service using at least reasonable care, and will use it only to perform under these Terms. This Section does not apply to information that is public, independently developed without reference to the disclosing party's information, or required to be disclosed by law.
14. Service Availability
We strive to keep the Service available and performant, but we do not guarantee uninterrupted operation. Scheduled maintenance, third-party outages (including DigitalOcean, Stripe, OpenAI, and GitHub), force majeure events, and emergency mitigations may affect availability.
15. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT AI OUTPUTS, THIRD-PARTY INTEGRATIONS, OR PUBLISHED CONTENT WILL MEET YOUR REQUIREMENTS.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO WRKOS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR, IF NO AMOUNTS HAVE BEEN PAID, USD 100).
The above limits do not exclude liability that cannot be excluded under applicable law.
17. Indemnification
You will indemnify, defend, and hold harmless WrkOS and its affiliates from and against any third-party claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of (a) Customer Content, (b) your use of the Service in violation of these Terms or law, or (c) your custom domains or published sites.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws applicable in the Dubai International Financial Centre (DIFC), without regard to conflict-of-law rules. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the DIFC Courts. Each party irrevocably waives any objection to the DIFC Courts' jurisdiction on the basis of inconvenient forum or otherwise.
19. Changes to These Terms
We may amend these Terms from time to time. Material changes will be notified by in-app banner or email to workspace administrators at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the amended Terms.
20. Miscellaneous
These Terms, together with the Privacy Policy, Cookie Policy, and any Data Processing Addendum executed between the parties, constitute the entire agreement between you and WrkOS regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce any right is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign in connection with a corporate transaction. Notices to you may be given via in-app message, email, or to your workspace administrator's registered address.
21. Contact
Deliverables Agency FZCO Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: team@wrkos.com
